Policies,in plain English.

Terms of sale

The rules that apply when you buy from Electric Store UAE online, by phone, by WhatsApp or at our counter.

Who we are

Electric Store UAE Trading LLC, Nakheel, Deira, Dubai, United Arab Emirates. When these terms say “we” or “us”, they mean Electric Store UAE Trading LLC.

Prices

• All prices are in UAE dirhams (AED) and shown excluding 5% VAT unless marked otherwise. VAT is added at checkout and shown on your tax invoice.
• Prices can change without notice, but the price confirmed in your order or written quote is the price you pay.
• Written quotes are valid for 14 days unless the quote says otherwise.

Orders

• Your order is an offer to buy. A contract is formed when we confirm the order by email or WhatsApp.
• We may decline or cancel an order if a price was shown in error, if stock is no longer available, or if payment is not authorised. If we cancel, we refund anything you have paid in full.
• Product photos are for illustration. Always check the part number and technical data before ordering.

Technical suitability

Our team is happy to help you choose parts, but the final selection and installation must be checked by a qualified electrician or engineer in line with local authority regulations (DEWA, ADDC, SEWA or FEWA as applicable).

Liability

Nothing in these terms limits rights you have under UAE consumer protection law. Otherwise, our liability for any order is limited to the price paid for the goods concerned, and we are not liable for indirect losses such as loss of profit or production downtime.

Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the UAE. Disputes are subject to the courts of Dubai.

Delivery

How, when and where we deliver, and what it costs.

Site deliveries

Add the site name, plot or gate number and a contact on site. Our driver calls ahead. Site access passes, permits or offloading equipment are the buyer’s responsibility.

Receiving your order

Please check the number of packages and any visible damage before signing. Note any damage on the delivery note and tell us within 48 hours.

Working days

We deliver Monday to Saturday, 8:00–18:00, excluding public holidays.

Returns & refunds

Changed your mind or ordered the wrong part? Here is how returns work.

What you can return

• Unused items in their original, undamaged packaging, returned within 14 days of delivery.
• Items supplied in error or faulty on arrival, at no cost to you.

What we cannot accept

• Cable cut to length and items ordered specially for you (non-stock or made to order).
• Items that have been installed, wired or modified.
• Items without the original packaging or with missing parts.

How to return

Contact order support with your order number. We confirm the return and either collect from you or you drop it at our Deira counter. Change-of-mind returns may have a 10% restocking fee on items over AED 1,000.

Refunds

Once we have checked the item, we refund to the original payment method: card payments via Stripe, tabby or tamara plans are adjusted automatically, bank transfers and cash on delivery are refunded by bank transfer, and trade account orders receive a credit note.

Warranty

Every product we sell is covered by the manufacturer’s warranty, and we handle claims for you.

Manufacturer warranty

Products carry the manufacturer’s standard warranty, typically 12 to 24 months from the date of invoice depending on the brand and range. The exact period is shown on your invoice or available on request.

Making a claim

• Send us the invoice number, the part number and a short description of the fault, with photos if possible.
• We arrange inspection with the manufacturer. Where a fault is confirmed, the item is repaired, replaced or credited.
• For critical sites, ask about an advance replacement while the claim is assessed.

What is not covered

Damage caused by incorrect installation, overload, water ingress, power surges outside the product rating, or normal wear and tear.

Payments

The payment methods we accept and how each one works.

Security

Our checkout uses TLS encryption and payments are authenticated with 3-D Secure where your bank requires it.

Invoices

Every order includes a VAT tax invoice in AED, emailed when your order is dispatched.

Privacy & cookies

What personal data we collect, why, and how you stay in control.

What we collect

• Contact details you give us: name, company, email, phone and delivery address.
• Order and quote history, and messages you send us.
• Basic technical data such as browser type and pages visited, to keep the site working and secure.

How we use it

• To process orders, deliveries, returns and warranty claims.
• To reply to quotes and questions.
• To send product updates, only if you opt in. You can unsubscribe at any time.

Who we share it with

Only the service providers needed to run our business, such as payment processors (Stripe, tabby, tamara), our delivery team and our email provider. We never sell your data.

Cookies

We use essential cookies to keep your cart, quote list and theme preference working. Analytics cookies are only used with your consent.

Your rights

You can ask to see, correct or delete your personal data by emailing contact@electricstore.ae. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.